Everything your shop needs to run repairs.
SynqRail connects customer intake, production workflow, parts, staff tasks, scheduling, documents, communications, insurance, and payments — with AI orchestration and workflow management included on every plan.
Included in every plan
The core operational layer — not tied to any single third-party tool.
AI orchestration
Understands unstructured updates, extracts useful fields, recommends next steps, and triggers actions across your connected workflows.
Workflow management
Configurable repair stages, automated handoffs, reminders, and approval rules — from intake through review follow-up.
AI chat control
Ask natural-language questions — “Which vehicles are waiting for parts?” or “What should we work on today?” — and act on the answers.
Intake & job records
One structured record for the full lifecycle of every repair.
Smart intake
Accept leads from calls, SMS, web forms, insurance emails, and walk-ins. AI extracts customer, vehicle, claim, and damage details automatically.
Complete job record
Customer and vehicle profiles, insurance info, estimates, production stage, parts, appointments, communications, payments, and timestamped history.
Missing info detection
Identifies gaps after intake — claim numbers, approvals, photos — and creates follow-up tasks so nothing slips through.
Production & parts
Move vehicles through the bay with visibility at every stage.
Repair workflow
Configurable stages from estimate and approval through paint, reassembly, QC, and delivery. Short updates like “paint done” become structured timeline events.
Parts tracking
Required, ordered, received, and returned parts with vendors, ETAs, and production blockers — including data extracted from vendor emails and invoices.
Staff tasks
Assign work in natural language. Tasks carry an owner, due date, job link, and optional photo or approval requirements.
Documents, communications & scheduling
Keep customers informed and the calendar connected to each job.
Photo & document AI
OCR for damage photos, VIN labels, estimates, supplements, and invoices. Attach to the correct job and flag inconsistencies for review.
Customer communications
Appointment confirmations, repair updates, approval requests, delay notices, pickup instructions, and review requests — via SMS, email, or portal.
Scheduling
Estimates, drop-offs, pickups, and sublet appointments linked to repair records — with scheduling intent detected from messages and emails.
Management, insurance & finance
Visibility for owners and managers without replacing your accountant.
Management dashboard
Active vehicles, jobs by stage, parts delays, pending approvals, overdue jobs, appointments, and unpaid balances — plus an AI daily briefing.
Insurance workflow
Read estimate PDFs, track claim numbers, supplements, adjuster communications, approval status, and follow-up deadlines within each job.
Financial tracking
Per-job estimates, payments, deductibles, insurance checks, and open balances. Ask “Who still owes us money?” and get actionable answers.
Quality, reporting & automation
Close repairs properly and understand shop performance over time.
QC & delivery
Verify required stages, photos, and payment status before marking ready for pickup — then record delivery and trigger review follow-up.
Operational reports
Daily operations, production, parts, financial, and staff reports from live data — available in the dashboard or delivered on a schedule.
Configurable automation
From assistant-only Q&A to controlled automation of tasks, messages, and status updates — set permissions by role, workflow, and risk level.
Interfaces
Access SynqRail where your team and customers already work.
Web dashboard
Full operational console for owners and managers.
Staff mobile
Fast photo uploads and status updates from the floor.
Customer portal
Progress, approvals, appointments, and payments.
SMS, email & phone
Inbound and outbound channels tied to job records.
Connect your existing tools
SynqRail integrates with estimating, accounting, messaging, and shop software — without forcing you to replace your stack on day one.
View add-ons & integrations